Importing Bookings

Import bookings in bulk using the CSV template to quickly create ticket orders for your event. Download the sample for what you are importing, fill it in and upload it. The wizard then lets you match each column in your file to the right field.

Step 1: Open the Attendee Import Wizard

1. Log in to your account, navigate to "Manage Events" and then "Current Events".

2. Click the "Orders" button for your event.

3. Click "Attendee Import Wizard".

Step 2: Choose what you are importing

1. Pick the option that matches your file: "Simple list", "Tickets with car passes", "Moving from another platform" or "Club members / cardholders".

2. Click "Download Sample CSV" to get a template for that option.

Step 3: Complete the spreadsheet

1. Fill in the purchaser's name and email (required) and any other columns in the template.

2. Enter how many tickets each person is buying: in the "Tickets" column, or, in the Simple list template, in the column for each ticket type.

3. List each ticket holder's name, separated by commas (e.g. John, Bob for two tickets), in "Ticket Names" or, in the Simple list template, in that ticket type's "Name" column. If you enter only one name, it is used for all of that person's tickets.

4. Save the file as a CSV.

Step 4: Upload and import

1. Choose the "Ticket Type" for the import, or leave it blank if your file has a Ticket Type column. For templates with a column per ticket type, tick each type under "Ticket types in this import".

2. Choose the "Select Payment Method" option, and enter a "Price Override" if needed.

3. Upload your CSV file and choose "Import and Don't Send Email" or "Import and Send Email Now".

4. Click "Upload & Map Columns", check each column is matched to the right field, then click "Transfer attendees".

Tips:

• Test with a small import before importing a large number of bookings.

• Check that the number of ticket names matches the number of tickets being imported.

• Choose "Import and Don't Send Email" if you want to check the bookings before sending tickets.