How do I manage order fulfilment on event day?

How to Manage Order Fulfilment on Event Day 

Generating a pick list allows event staff to identify, pack, and prepare purchased merchandise items for smooth collection on event day.

To manage order fulfilment on event day, follow these steps:

Step 1: Open Merchandise

1. Log in to your account.

2. Click "Account settings" in the left-hand menu and select "Merchandise".

Step 2: Open the Pick List

1. Click "Pick List" at the top of the Merchandise page. (It is also under Reports -> Financial -> Merchandise Pick List.)

2. Choose the Event (or leave "All my events"), and optionally a From / To date, then click "Apply". Only paid orders are included.

Step 3: Pick and pack

1. Inventory summary shows the total quantity to pick of each product and size.

2. Orders gives one packing slip per customer, with their contact details, order code and a Picked column to tick off. Use your browser's print to print it.

3. Click "Delivery Notes (PDF)" for printable notes (without prices) to pack with each order, or "Export CSV" for the full list in a spreadsheet.

Tips: Generate your pick list prior to the event starting to ensure packing and collection run efficiently on the day. Regularly monitor inventory levels in the dashboard to maintain accurate stock counts during box office or on-site collections.