How do I find an existing customer when creating a booking in the Box Office?

Each event's Box Office page has a Find existing customer search, so you can reuse a customer's details when creating a new booking (for example, adding a carer ticket or extra tickets to someone's order). Open the event's Box Office with the green "Box office" button. At the top of "Customer Details", enter the customer's Booking ID, email address or phone number and click "Find". If more than one customer matches, choose the right one. Their name, email, phone and address are copied into the new booking.

The search only finds customers who have booked with you.

This feature makes it quicker and easier to create bookings for returning customers by reducing the need to manually re-enter their information.