How do I set up a pop-up message for my event?

Pop-up messages allow you to display important information to customers when they open your event page to purchase tickets. They are useful for communicating details such as age restrictions, arrival times, event requirements or what to wear. Customers must close the pop-up before continuing with their booking.

You can set up a default pop-up message to use across multiple events or create a custom message for an individual event.

To set up a default pop-up message:

1. Go to Account settings → Event Pop-up.
2. Enter a Heading and your Message.
3. Tick Show on all my events to show it on every event, including new ones. Events with their own pop-up keep it. Or leave it unticked and turn the pop-up on for individual events.
4. Select Save.

To set the pop-up on an individual event:

1. Go to Manage events → Current Events and select Manage on the event.

2. Open the Description tab.

3. Under Pop-up message, select Use my default pop-up, or select Show a pop-up for this event only and enter a Pop-up heading and Pop-up message for that event.

4. Save the event.

To turn the pop-up off for one event, select Don't show a pop-up.